Healthcare providers’ utilization and perception on telemedicine: urgency amidst COVID-19 pandemic

Silvalena Silvalena, Rizma Adlia Syakurah


The outbreak of COVID-19 in Indonesia had awakened the fact that the country’s healthcare system could not stand-alone with conventional in-person healthcare service. The sudden massive adaptation of telemedicine in Indonesia still needed be reassess periodically, especially with blooming numbers of users. This cross-sectional study conducted on medical doctors, dentists, and specialist in Indonesia, aimed to evaluate the utilization and perception of healthcare providers towards telemedicine in Indonesia during COVID-19 pandemic. Data were collected using convenience sampling from an online questionnaire through social media from 16th – 29th June 2020. Data were analyzed using Chi-square test (p-value<0.05) and prevalence ratios (PR) with 95% CI. Most physicians who practiced using telemedicine admitted that they used telemedicine as an alternative during pandemic (71.2%). The usage of telemedicine had an association with the idea that telemedicine provided the patients’ needs (P<0.001, 95%CI: 3,53 (1,86-6,70) and provided knowledge for the society (P=.047 95%CI: 3,54 (0,93-13,51)). The potential and benefits of telemedicine could be recognized during the pandemic, though the use of collaborative media and the advancement of platform features for a better quality of diagnosis could be improved The policymakers and stakeholders expected to establish a balanced and thoughtful framework of telemedicine.



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International Journal of Public Health Science (IJPHS)
p-ISSN: 2252-8806, e-ISSN: 2620-4126

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